Refund policy

Returns & Exchanges

Free size exchanges: if your piece doesn't fit, you can exchange it for a different size or length within 30 days of delivery. We cover the shipping for your replacement.

Returns: unworn, unwashed items with original tags attached can be returned within 30 days of delivery for a refund to the original payment method. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Non-returnable: items that have been worn, washed or altered; items without original tags; and final sale items marked as such on the product page.

Damaged or incorrect items: contact us within 7 days of delivery with a photo and we will replace or refund the item at no cost to you.

Refunds: processed within 5 business days of the return reaching us. Your bank may take additional time to post the refund.

How to start: email info@layaliloom.com with your order number and the item you'd like to return or exchange.